Shipping policy

You can find the complete general terms and conditions here.

7. Order, terms of delivery

 

7.1.      The delivery or pick-up date is indicated in the web shop. Deliveries are possible only within the territory of the European Union.

 

Delivery times apply subject to unforeseen obstacles, especially force majeure. The delivery times are extended by the duration of obstacles not attributable to Gourmet, such as unforeseeable operational disruptions, force majeure, transport or customs delays, etc. In any case, claims for damages or cancellation of the contract due to late delivery are excluded. 

 

If there is a delivery option mentioned in the web shop and this option has been selected by the customer, it will be delivered to the address specified by the customer for that order.

a) Contracts with consumers pursuant to Section 1 of the KschG (consumer protection law) in conjunction with Section 7b of the KSchG:

The risk of loss or damage to the goods only transfers to the consumer once the goods are delivered to the consumer or to a third party other than the carrier as specified by the consumer.

However, if the consumer concluded the transportation contract themselves, the risk transfers as soon as the goods are handed over to the carrier.

 

b) Contracts with entrepreneurs:

If the customer is an entrepreneur, the delivery of the goods is at their risk.

 

7.2.      Purchase of vouchers, Print@Home

Customers can purchase vouchers for the amounts listed in the web shop and they can be downloaded as soon as payment has been made. The customer will also receive an Email with a link to the purchased vouchers. The vouchers are printed by the customer. The customer is responsible for keeping the voucher template confidential. Gourmet is not liable for the misuse of the voucher template. A voucher can be redeemed only once. The vouchers are valid immediately after purchase.

Vouchers purchased in our online shop at https://eshop.gerstner-konditorei.at entitle you to redeem them for goods in this web shop or in our branch at GERSTNER K.u.K Hofzuckerbäcker, Kärntner Straße 51, 1010 Vienna at the nominal value of the vouchers. Vouchers cannot be paid out in cash.

To redeem a voucher, please hand in the voucher to the staff at the cash desk in the above-mentioned branch or enter the voucher code printed on the voucher in the "redeem voucher" section when placing an order in the online shop.

Should a contract for an order for the customer not be concluded, the voucher code will be reactivated and will not lose its validity, or the debited (partial) amount will be credited to you.